Cancellation | Rescheduling

Cancellation Policy

Sorry, but course size is limited and we often turn students away.  We are also required to maintain specific student/instructor ratios per the certifying agencies.

  • Cancellations greater than 5 business days are eligible for a refund minus a $15.00 administrative fee, except for ENPC*, TNCC*, Phlebotomy**, and Instructor Courses**
  • 3- 5 business days before the course, you are eligible for a refund minus a $20.00 administrative fee, except for ENPC*, TNCC*, Phlebotomy**, and Instructor Courses**
  • If cancellations are received less than 3 business days before the course, the entire fee will be forfeited.
  • Participants who are “No Shows” will forfeit their entire course fee.

Rescheduling Policy

  • Rescheduling to another course may be done with at least 5 business days’ notice with no fee, except for ENPC*, TNCC*, Phlebotomy**, and Instructor Courses**
  • Rescheduling between 3-5 business days prior to the course will incur a $15.00 administrative fee for CPR and a $20.00 fee for other courses, except for ENPC*, TNCC*, Phlebotomy**, and Instructor Courses**
  • Rescheduling 2 business days or less before the course will incur a $20.00 administrative fee, with the exception of ENPC*, TNCC*, Phlebotomy**, and Instructor Courses**

* ENPC & TNCC: The ENA requires that we close classes, assign faculty and not allow additional students into ENPC/TNCC classes 30 days prior to the course date. Therefore, we are unable to issue any refunds for ENPC/TNCC courses cancelled less than 30 days prior to the course date. Cancelling or Rescheduling an ENPC/TNCC course will incur a fee of 50% of the course payment if requested at least 30 days prior to the course date. Rescheduling less than 30 days before the course will incur a fee of 75% of the course payment.

** Phlebotomy / Instructor Courses: Course size is limited and we often turn students away. We are unable to issue any refunds for cancellations and once registered, you will be unable to reschedule.

Receiving Your Card

Cards will be mailed out 5-7 business days after the completion of your course.  Please call us to make other arrangements, if necessary.

*Hospital Employees – cards will be sent in accordance to hospital procedures.  Please check with your education / HR department if you have not received your card.

Renewal Courses

The American Heart Association’s policy regarding participants with expired cards entering renewal courses is as follows: “Students who present an expired Provider card at a renewal course will not be given the option of remediation  (extra help and retesting after written or skills evaluation). They will need to repeat the entire provider course if they can not successfully meet the course completion requirements when initially evaluated.“(AHA Program Administrative Manual, PG 51) Please review the study material prior to coming to course.

License Number

Please bring your license or certificate number with you to course. In order to receive your continuing education credits, your correct license or certificate number must be on the sign-in sheet prior to the end of the course.

Textbooks

Textbooks (once opened) and shipping fees are non-refundable.  If you chose to have a textbook shipped, please make sure you allowed sufficient time to receive it at least 24 hours prior to class.  If you did not elect to have your book shipped, it will be available for pickup at our office.  Our hours are Monday – Friday, 8:00am – 6:00pm EST.  Books must be picked up at least 24 hours prior to class.

Contact Us

Send us an email and we will get back to you as soon as possible. Please include your name, phone number, email, and the course(s) you are interested in.