Frequently Asked Questions

Do I need a book to take this course?

The current edition of the textbook is required before, during, and after class for the following courses:

  • ACLS
  • BLS
  • ENPC
  • Instructor Courses – Instructor and Provider books as applicable
  • ITLS
  • NRP Skills
  • PALS
  • PHTLS
  • T.A.B.L.E.
  • TNCC
  • 30 Hr EKG Certification

These requirements are in accordance with the certifying agencies, including the AHA, AAP, ENA, NAEMT, The Stable Program, and the State of Florida. This information was provided on our website, on the registration page for your course, in your confirmation email, and/or by the person who registered you in person or over the phone. If you do not have the book, you must reschedule the class in accordance to our rescheduling policy (see: www.MedicalTraining.cc/cancellation-policy)

Is the pretest required for this course?

There is a mandatory pre-test, which must be completed prior to class for the following courses:

  • ACLS – Online pretest from the AHA. See: Page 2 of textbook; BLS Completion pretest in the ACLS Prep Packet if BLS Completion is being taken
  • BLS – Review questions from the textbook. See: Prep Packet for answer sheet
  • ENPC – Online modules and Prep Packet pretest.
  • Instructor Courses – Various requirements must be met before attending the course.
    Please call 772-878-3085 for specific instructions
  • ITLS – Prep Packet pretest
  • NRP Skills – The online portion of the course must be completed before taking the skills portion
  • PALS – Online pretest from the AHA. See: Page 6 of textbook; BLS Completion pretest in the PALS Prep           Packet if BLS Completion is being taken
  • PHTLS – Prep Packet pretest
  • STABLE – Prep Packet pretest
  • TNCC – Online modules and Prep Packet pretest
  • 30 Hr EKG Certification – Review Questions from chapters 1-6 of the textbook. See: Prep Packet
  • 30 Hr IV Therapy Certification – 14 Hour Packet, provided via email, shipped, or picked up in the office

These requirements are in accordance with the certifying agencies, including the AHA, AAP, ENA, NAEMT, The Stable Program, and the State of Florida. This information was provided on our website, on the registration page for your course, in your confirmation email, and/or by the person who registered you in person or over the phone. If you have not completed the pre-course work, you must reschedule the class in accordance to our rescheduling policy (see: www.MedicalTraining.cc/cancellation-policy).

eCards – What do I need to know?

The American Heart Association has stopped printing physical cards as of late 2017. Although there is still some supply of physical cards left, we are currently transitioning to providing eCards to our classes. You MUST provide a valid and accurate email address in order to receive your eCard.

Once a class is processed, we will assign an eCard to you. The AHA will send you an email containing the link needed to validate the card from ecards@heart.org . If you do not receive your card, please check your spam/junk/promotions folders before contacting the office. You MUST open the American Heart Association’s email and complete the steps in order for it to be valid. You will receive a special eCard code which can be shared with your employer to verify that your card is valid and current. The validity of cards can be checked by students and employers at heart.org/cpr/mycards . We will send the eCard code to your hospital’s Education Department or HR if they are a client of ours who paid for your courses or provided you with a discount code.

Physical Cards – Where will my card be sent?

  • If you paid for your course in full – The card will be sent to the address you provided upon registration. Please call 772-878-3085 as soon as possible if you need to make other arrangements.
  • If your employer is a client of ours, and paid for the course or provided you with a discount code
    • Aventura Hospital – The card will be sent to the address provided on the sign-in sheet. A copy will be sent to the Education Department
    • Boca Raton Regional Hospital – The card will be sent to the address provided upon registration. A copy will be sent to the Education Department
    • Indian River Medical Center – The card will be sent to the Education Department
    • JFK Medical Center/JFK North – The card will be sent to the address provided on the sign-in sheet. A copy will be sent to the Education Department
    • Jupiter Medical Center – The card will be sent to the Education Department, unless paid for by the student, in which case, the card will be sent to the address provided upon registration
    • Lawnwood Regional Medical Center – The card will be sent to HR, unless paid for by the student, in which case, the card will be sent to the address provided upon registration
    • Martin Health System – The card will be sent to the address provided upon registration. A copy will be sent to HR
    • Mount Sinai Medical Center – The card will be sent to the address provided on the sign-in sheet. A copy will be sent to the Education Department
    • Nicklaus Children’s Hospital – The card will be sent to the address provided on the sign-in sheet. A copy will be sent to the Education Department
    • Raulerson Hospital – The card will be sent to HR
    • St. Lucie Medical Center – The card will be sent to HR
    • Wellington Regional Medical Center – The card will be sent to the Education Department

When will I receive my card?

Although we work diligently to receive and process all paperwork in a timely manner, please allow 3-5 business days for processing to be completed and cards to be sent out.

Can I pick up my card right after class?

We need at least one business day following any class to receive the paperwork showing a passing score. Please give the office a call at 772-878-3085 to make arrangements.

I would like to take the BLS Completion Course after my ACLS or PALS, but did not register and pay. Can I take the course?

You may take the course, as long as you have completed the BLS Completion Course pretest in the ACLS or PALS Prep Packet beforehand.   Please call the office at 772-878-3085 as soon as possible so we can take your payment and add you to the course roster. BLS cards will not be sent until payment is submitted.

Will I get Continuing Education Hours for this course?

We will submit hours to CE Broker in accordance to Florida’s various medical boards (e.g. Florida Board of Nursing, Florida Board of Emergency Medical Services, etc.). Call the office at 772-878-3085 to check if your specific profession will get hours for your course. Please note: In general, we do not provide CMEs to physicians.

  • ACLS 2 Day Full Course – 14 hours for most medical professions
  • ACLS 1 Day Refresher – Nurses get 4 hours (Cardiac Update); most other medical professions receive 7 hours
  • BLS – 4 hours for EMTs, CNAs, dentists, and dental hygienists; Nurses and medics do not receive CE hours for BLS
  • PALS 2 Day Full Course – 14 hours for most medical professions
  • PALS 1 Day Refresher – Nurses get 4 hours (Pediatric Emergencies); most other medical professions receive 7 hours

I failed my course, what is my next step?

Please contact the office by calling 772-878-3085 to make arrangements to retake the course. Depending on the course, we will usually offer this for free or at a reduced cost. In some cases, retesting may be possible, but we must meet the requirements established by the certifying agencies, including the AHA, AAP, ENA, NAEMT, The Stable Program, and the State of Florida.

Contact Us

Send us an email and we will get back to you as soon as possible. Please include your name, phone number, email, and the course(s) you are interested in.