Cancellation | Rescheduling

Cancellation Policy

Sorry, but course size is limited and we often turn students away.  We are also required to maintain specific student/instructor ratios per the certifying agencies.

  • Cancellations greater than 5 business days are eligible for a refund minus a $15.00 administrative fee, except for ENPC*, TNCC*, Phlebotomy**, and Instructor Courses**
  • 3- 5 business days before the course, you are eligible for a refund minus a $20.00 administrative fee, except for ENPC*, TNCC*, Phlebotomy**, and Instructor Courses**
  • If cancellations are received less than 3 business days before the course, the entire fee will be forfeited.
  • Participants who do not show up to class will forfeit their entire course fee.

Rescheduling Policy

  • Rescheduling to another course may be done with at least 5 business days’ notice with no fee, except for ENPC*, TNCC*, Phlebotomy**, and Instructor Courses**
  • Rescheduling between 3-5 business days prior to the course will incur a $15.00 administrative fee for CPR and a $20.00 fee for other courses, except for ENPC*, TNCC*, Phlebotomy**, and Instructor Courses**
  • Rescheduling 2 business days or less before the course will incur a $20.00 administrative fee, with the exception of ENPC*, TNCC*, Phlebotomy**, and Instructor Courses**

* ENPC & TNCC: The ENA requires that we close classes, assign faculty and not allow additional students into ENPC/TNCC classes 30 days prior to the course date. Therefore, we are unable to issue any refunds for ENPC/TNCC courses cancelled less than 30 days prior to the course date. Cancelling or Rescheduling an ENPC/TNCC course will incur a fee of 50% of the course payment if requested at least 30 days prior to the course date. Rescheduling less than 30 days before the course will incur a fee of 75% of the course payment.

** Phlebotomy / Instructor Courses: Course size is limited and we often turn students away. We are unable to issue any refunds for cancellations and once registered, you will be unable to reschedule.

Receiving Your Card

As of February 2018, all AHA courses (ACLS, BLS, PALS) will provide eCards to students.  You MUST provide a valid and accurate email address at the time of registration in order to receive your eCard.

Once a class is processed (3-5 business days), we will assign an eCard to you. The AHA will send you an email containing the link needed to validate the card from ecards@heart.org. If you do not receive your link, please check your spam/junk/promotions folders before contacting the office. You MUST open the American Heart Association’s email and complete the steps in order for it to be valid. You will receive a special eCard code which can be shared with your employer to verify that your card is valid and current. The validity of cards can be checked by students and employers at heart.org/cpr/mycards . We will send the eCard code to your hospital’s Education Department or HR if they are a client of ours who paid for your courses or provided you with a discount code.

Other courses still provide physical cards, which will be mailed out 5-7 business days after the completion of your course.  Please call us to make other arrangements, if necessary.  See our FAQ for more information.

Renewal Courses

The American Heart Association’s policy regarding participants with expired cards entering renewal courses is as follows: “Students who present an expired Provider card at a renewal course will not be given the option of remediation  (extra help and retesting after written or skills evaluation). They will need to repeat the entire provider course if they can not successfully meet the course completion requirements when initially evaluated.“(AHA Program Administrative Manual, PG 51) Please review the study material prior to coming to course.

License Number

Please bring your license or certificate number with you to course. In order to receive your continuing education credits, your correct license or certificate number must be on the sign-in sheet prior to the end of the course.

Textbooks

Textbooks are mandatory for most of our courses.  See our FAQ for more information.  Textbooks (once opened) and shipping fees are non-refundable. If you chose to have a textbook shipped, please make sure you allowed sufficient time to receive it at least 24 hours prior to class.  If you did not elect to have your book shipped, it will be available for pickup at our office.  Our hours are Monday – Friday, 8:00am – 6:00pm EST.  Books must be picked up at least 24 hours prior to class.

Frequently Asked Questions

Please visit MedicalTraining.cc/FAQs to view the most frequently asked questions by students.

Contact Us

Send us an email and we will get back to you as soon as possible. Please include your name, phone number, email, and the course(s) you are interested in.