Cancellation | Rescheduling

Cancellation & Rescheduling Policy

Because course size is limited, and agencies require strict instructor/student ratios, we often have to turn students away once spaces are filled. For that reason, we must enforce the following:

* ENPC & TNCC:

• ENA requires classes be finalized 30 days before the course.
• Cancellations/reschedules within 30 days: No refund.
• More than 30 days out: 50% refund.

** Phlebotomy / EKG Monitor Tech /Instructor Courses: Non-refundable and non-reschedulable once registered.

** Online Courses: (AHA Heartcode / Independent Learning  Courses, CNA /RN/EMT/ Paramedic License Renewal & Remedial Programs are non-refundable once registered.

Receiving Your Card

As of February 2018, all AHA courses (ACLS, BLS, PALS) will provide eCards to students.  You MUST provide a valid and accurate email address at the time of registration in order to receive your eCard.

Once a class is processed (3-5 business days), we will assign an eCard to you. The AHA will send you an email containing the link needed to validate the card from ecards@heart.org. If you do not receive your link, please check your spam/junk/promotions folders before contacting the office. You MUST open the American Heart Association’s email and complete the steps in order for it to be valid. You will receive a special eCard code which can be shared with your employer to verify that your card is valid and current. The validity of cards can be checked by students and employers at heart.org/cpr/mycards . We will send the eCard code to your hospital’s Education Department or HR if they are a client of ours who paid for your courses or provided you with a discount code.

Most other courses still provide physical cards, which will be mailed out 5-7 business days after the completion of your course.  Please call us to make other arrangements, if necessary.  See our FAQ for more information.

Renewal Courses

Students with expired provider cards attending a renewal course:

• Must successfully complete all course requirements during the initial evaluation.
• If unsuccessful, you will be required to repeat the full provider course.
• No remediation (extra help/retesting) is allowed. (AHA Program Administrative Manual, p. 51)

License Number

Please bring your license or certificate number with you to the course. In order to receive your continuing education credits, your correct license or certificate number must be on the sign-in sheet prior to the end of the course.

Textbooks

Textbooks are mandatory for most of our courses.  See our FAQ for more information.  Textbooks and shipping fees are non-refundable. If you chose to have a textbook shipped, please make sure you allowed sufficient time to receive it at least 24 hours prior to class.  If you did not elect to have your book shipped, it will be available for pickup at our office.  Our hours are Monday – Friday, 8:00am – 6:00pm EST.  Books must be picked up at least 24 hours prior to class.

Frequently Asked Questions

Please visit MedicalTraining.cc/FAQs to view the most frequently asked questions by students.